Problem Solving and Root Cause Analysis (PDSA)

The Deming Cycle, or PDSA cycle, is a model for continuous improvement of quality. It consists of a logical sequence of four repetitive steps for continuous improvement and learning: PLAN, DO, STUDY (CHECK) and ACT. PDCA is an iterative four-step problem-solving process typically used in business process improvement.

16 hours


Upon completion of this course, the participant will be able to:

  • Respond to a problem
  • Perform required containment
  • Utilize a systematic approach to identify root cause candidate
  • Form team when required
  • Develop a corrective action plan
  • Implement a plan
  • Evaluate for effectiveness

This is a hands-on course. Team exercises will be performed during the training applying learned techniques to solve actual proprietary problems.


Introduction to Quick Response and Problem Solving

  1. The Deming Problem Solving Process (PDCA)
  2. The Six-Step Problem Solving Process
  3. Containment
  4. Effective Attitude and Critical Thinking
  5. 8D Problem Solving
  6. Seeking the Underlying Root Cause
  7. Team Approach
  8. Short-Term Solution

Tools for Collecting and Preserving Data for Analysis

  1. What is a Measurement
  2. Sources of Data
  3. Collecting New Data

Data Analysis Using Causal Factor

  1. Introduction to Causal Factor Charting
  2. Development and Use of Causal Factor Charting